Tidio Chat Review – Is It Worth Trying?

For people who are looking for a comprehensive tool that offers the functionality of live chat and helps you to boost up your sales by using a WordPress website, then Tidio is always a good platform to go without falling for second thoughts. Tidio is a customer service software to grow your business. This cheap platform consists of numerous features that is definitely a good solution for small and medium businesses. 

Tidio is a nice place to connect all the chatting communication channels. The visitors can easily write to you by using its live chat feature, messenger, or email. It helps businesses to keep all the chatting-related data in one place. This will allow people to respond more quickly than before. Tidio is surely a good friend to all the businesses by offering uncountable helpful features. Here’s the detailed Tidio Chat review you are planning to rely on this platform to kick start their business. Continue reading to know more about the platform. 

What is Tidio?

Tidio is an all-in-one customer service platform. This powerful platform enhances your customer support business and tries to generate more sales. This is an easily accessible live chat widget that makes your business available 24*7. It has AI-powered chatbots that help customers to engage in real-time to increase business sales. 

Tidio is a single compact solution for the increase of customer sales. Specifically, there are two characters that describe Tidio as a codeless customer service and automation tool. These characters are given below:-

• Tidio helps its customers to connect with the users of your site and increase sales by doing a question-answer session. With this step, Tidio is setting up itself apart from the competition. 
• Tidio also allows its users to create their own chatbots, easily. There are more than 35 pre-designed chatbot templates available on Tidio. The users can also create their own. 

Benefits of Chatbot in Tidio

Here are some benefits of Chatbot by Tidio given below:-

1. Placement of order – It allows the customers to place their order directly in the chat widget on their website. 

2. Upselling – It offers free delivery over an order of X$ amount that increases the order value. 

3. Lead generation – It generates leads by automatically collecting and qualifying leads on the basis of your website behavior. 

4. Customer Support – It reduces the duties of customer support. This way the agents focus on more complex issues than any other thing. 

5. Automate Answering of Repetitive Questions  – This is one of the most interesting benefits of a chatbot. Your chatbot includes all the steps of conversation and manages all the repetitive actions like following up on the order status and processing returns. 

Features

• Live chat – This feature of Tidio allows the customer service representative to interact with website visitors in real-time. The chat window on the website is called a widget. It is accessible to visitors whenever they enter the website. 
• Chat Interface – After logging in to the Tidio, the first tab that appears on the tab is the chat tab. Here you can see all the chatting history. The user can view all the conversations. The visitors will see the chat widget. 
• Typing Preview – Agents can see if the visitor is typing in the chat widget before they send the message. This will help the agents to respond to queries quickly. 
• Widget customization – Customers can make slight changes in their widgets by altering the colors, background, and position on the page. 

How to sign up on Tidio (step by step)

To sign up in the Tidio chat app, you have to follow the following steps:-

Step 1 – Creating an account 

In this step, the user has to create an account on the website at www.tidio.com after clicking on “Get Started.”

After clicking on this you will reach the sign-up process. Here a new window will appear on your screen. Here you have to fill up your email address to complete the process of login. 

The users can also create their Tidio account by downloading their ready to use Tidio-plugin. 

After entering all the details, users can configure their live chat so that they can meet their needs. Users can always change their information later, anytime. 

Step 2 – Configure your live chat

In this step, users have to provide their name. After filling name, select the language and the widget color of the chat. You can also upload your avatar, which is changeable later in the Widget setting. 

After this, add the website’s address, and select the country and your business industry. After all these credentials, Tidio will provide you with the best bots on the basis of the industry you mentioned. 

In this step, Tidio will recommend the best users for your industry. Your business industry is changeable later after your account is ready. 

Now adjust your automated messages and start sending them right away. 

In the next step, the user has to decide how to install the Tidio code. To install Tidio by yourself on your website, users can copy the javascript code or send the instructions and code to your web developer. 

Tidio Plugin

This step is not mandatory. You can skip this step, in case you have integrated the chat via a plugin. 

The installation of the plugin is available when the website is hosted on services like Shopify, Wix, or WordPress. 

Also Read:- Grammarly review 2022: Is Grammarly worth it?

Tidio pricing

Pricing is always a big factor when getting any software. So, as a single operator, Tidio is quite cost-effective. In less-paid plans, Tidio offers unlimited chatbox interactions. So, you don’t have to invest a huge amount of money in the beginning.

If you don’t want to invest any money in your business at the beginning stage, then Tidio also has an entire free tier. As a free platform, Tidio will offer only limited chatbot interactions. As a free tier, Tidio allows you to try the majority of the features before investing a huge amount of money in paid plans of Tidio. 

The pricing of Tidio is different from other platforms. As they offer a forever free plan in which users can Add their needs later. For 0$ per month, users can avail up to 3 users for a lifetime.

Besides this, the users can also get additional plans given below:-

Communication plans – 15$ per month for 3 operators. 10$ for another operator.

Automation plans – 15$ per month up to 5000 unique users on your site. 

Tidio alternatives

1. Zendesk –

It is a multi-billion dollar SaaS company. It helps organizations with customer support software. It consists of an interesting list of features, can integrate with almost all the apps in your stack, and can cater to all types of industries. Also, it has a unified communications interface where one can answer your customer’s query in the meantime. 

2. Freshchat –

It is popular in the customer service industry. On the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center, Freshworks was named a ‘visionary.’ It consists of an exhaustive set of features that make it an all-inclusive customer service tool for companies across industries. 

3. JivoChat –

It is an easy-to-use tool. It integrates with different types of customer communication, website chat, Facebook, Instagram, WhatsApp, Email, Phone, Apple Business chat, and many more in one place. This sophisticated chatbot and live chat system help to improve customer satisfaction. It also ensures a seamless support experience no matter which channel a customer is using. 

Final words

Tidio has been a nice investment for the site owner so that they can keep themselves away from the competition by incorporating live chat and chat box messaging systems into their website. Hopefully, this Tidio Chat review will be helpful for you before making any big investment in your business.